Política de envío
Shipping & Delivery Policy
We want you to know exactly what to expect after you place an order on anthorecommerce.com. Below are our shipping regions, processing and delivery times, costs, tracking details and our commitments if anything goes wrong in transit. Estimated times are given in good faith and reflect our actual carrier performance.
1. Where We Ship
We currently ship to the United States and the European Union. Delivery to some remote areas may not be available; if we cannot ship to your address, we let you know before dispatch and refund the order in full.
2. Where Orders Ship From
Anthor works with fulfillment partners in the United States, China and the European Union. The warehouse that ships your order is chosen based on stock availability and your delivery address. When an item ships from outside your country it clears customs on the way, which is why some delivery windows are longer than domestic ones; we disclose this so that you can plan accordingly. Our carriers include USPS, UPS and JS Express. If your order includes items from more than one location, you may receive multiple parcels with separate tracking numbers; you are never charged extra for split shipments.
3. Shipping Rates
We offer two shipping options at checkout:
- Free Shipping — USD 8.94, estimated delivery 7–15 business days after dispatch. Free on orders of USD 59 or more.
- Express Shipping — USD 26.94, estimated delivery 7–13 business days after dispatch. Not eligible for free shipping.
The shipping cost is shown in your cart and at checkout before you pay; the total displayed at checkout is the total charged to your card, with no handling fees added later. Import duties and taxes, where they apply, are explained in the "Customs, Duties and Taxes" section.
4. Before Your Order Ships
Orders are processed within 1 business day after payment is confirmed (business days are Monday to Friday, excluding U.S. federal holidays). Processing covers payment verification, picking, quality check and packing. Orders placed on weekends or holidays are processed on the next business day. You receive a confirmation email when the order is placed and a second email, with tracking, when it ships.
5. How Long Delivery Takes
Transit time depends on the service you choose: 7–15 business days for Economy Shipping, 7–13 business days for Express Shipping, both counted in business days from the day the parcel leaves the warehouse. Including processing, expect a standard order in about 8–16 business days. We publish the timeframes we actually achieve, not a best case; holidays, severe weather, customs inspections and address errors can add time, and if a delay affects our promised date we contact you with your options.
6. Import Duties and Taxes
Because some orders travel from our warehouses abroad, they pass through customs on entry to the United States. U.S. duties now apply regardless of parcel value (the de minimis threshold ended in 2025). We ship duties-paid: the price you see already covers any U.S. import duties and taxes, and no payment is requested at your door. Should a carrier ask for one in error, tell us before paying. EU deliveries: we settle import VAT and duties ourselves when the order is processed, and no payment is requested at your door. For U.S. orders, sales tax is calculated at checkout based on the shipping address.
7. Following Your Parcel
Every order ships with a tracking number, sent to you by email as soon as the carrier scans the parcel. You can follow your delivery at any time at anthorecommerce.com/apps/parcelpanel. Tracking may take 24–72 hours to show the first scan, and international parcels can show no movement for a few days while in customs — this is normal. If tracking has not updated for 10 business days, contact us and we will open an inquiry with the carrier.
8. Delays
We take our shipping promise seriously. If we become aware that your order cannot be shipped within the time promised at checkout, we will contact you before that date with either a definite revised shipping date or, if we cannot determine one, an explanation. In every case you may cancel the order and receive a full and prompt refund — just reply to our notice or email help@anthorecommerce.com; cancelling costs you nothing. If a revised date is more than 30 days after the original one, or if we have already delayed once, your order is cancelled and refunded automatically unless you expressly tell us you want to wait. Refunds for cancelled orders are issued within 7 business days. This procedure follows the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435).
9. Delivery Rights for EU and UK Consumers
EU and UK consumers: under Directive 2011/83/EU and the Consumer Contracts Regulations 2013, goods are delivered without undue delay and within 30 days at most unless otherwise agreed; failing that, you can give us an additional period and then cancel with a full refund. The goods remain at our risk until they are physically handed to you or your nominee.
10. Address Accuracy
We deliver to the address you provide at checkout. Address changes are possible only before dispatch, so contact us right away if something is wrong. Where a delivery fails because the address was incorrect, incomplete or the parcel was not collected, and the carrier returns it to us, we can reship it (a reshipping fee may apply) or refund the order less the shipping costs we incurred.
11. If a Parcel Is Lost or Arrives Damaged
We are responsible for your order until it is delivered. Parcels that are lost in transit — no delivery scan and more than 10 business days beyond the estimate — are reshipped or refunded in full after we confirm the loss with the carrier. For parcels shown as delivered but missing, tell us within 7 days and we will investigate; please also check with neighbors and the local carrier office. Damaged deliveries are replaced or refunded when reported within 7 days with photos of the item and its packaging.
12. Need Help With a Delivery?
Our team can help with any delivery question: help@anthorecommerce.com · contact form. Hours: Monday to Friday, 9:00 AM – 6:00 PM, Eastern Time (ET). Please include your order number so we can look it up straight away.
Last updated: October 15, 2026.