Política de reembolso

Refund & Return Policy

Thank you for shopping with Anthor. If something is not right with your order, we will make it right. Below you will find our return window, the conditions an item must meet, how to start a return, who pays for shipping, and how refunds are processed. Please read it before ordering; by completing checkout you acknowledge this policy.

How Long You Have to Return an Item

Our return window is 90 days, counted from the day the carrier records the delivery of your order. Within that period you can request a full refund, or an exchange for a different size, color or model, for any eligible item. After 90 days we are no longer able to accept a return, unless applicable law grants you a longer right.

Eligibility Requirements

To be eligible for a return, an item must be:

• unused, unworn and unwashed, in the same condition in which you received it;
• in its original packaging, with all tags, labels, accessories and protective materials included;
• accompanied by proof of purchase (your order number or order confirmation email).

Items returned damaged, incomplete, or showing signs of use beyond what is needed to inspect them may be refused or refunded only in part, in proportion to the loss in value.

Exceptions

Some products are excluded from our standard return policy. Unless they arrive damaged, defective or incorrect, we cannot accept returns of electronics with a broken factory seal that show signs of use, and consumables such as batteries; gift cards; digital products; personalized items; and products clearly identified as final sale at checkout. Nothing in this section limits your rights in relation to faulty goods.

Refunds

We process refunds 5–10 business days after we receive and inspect the item and notify you by email when the refund is sent. The money goes back to the payment method used at checkout; we cannot refund to a different card or account. Where you cancel before shipment or we cannot ship your order, the refund is issued within 7 business days in accordance with 16 CFR Part 435. Your card issuer may then take several business days to post the credit; timing varies by bank and by country, and international refunds can take up to two statement cycles. If you have not seen the refund after 15 business days, let us know and we will provide the transaction reference.

Return Shipping Costs

You never pay to return an item to Anthor: return shipping within 90 days of delivery is on us. Once your return is authorized we email you a prepaid label. The refund covers the full product price; the outbound shipping fee, if you paid one, is also refunded when the return is caused by our error.

Order Cancellations

Changed your mind? Orders can be cancelled at no cost before the order ships. Contact us by email at help@anthorecommerce.com with your order number as soon as possible. We confirm the cancellation and refund the full amount within 7 business days. If the parcel has already left our warehouse, please refuse delivery or follow the return process instead.

Exchanges

Exchanges are available within the same 90-day window and under the same conditions as returns. To exchange an item, start a return through the return form and tell us which size, color or model you would like instead. If the replacement is in stock we ship it as soon as the returned item is on its way back to us (tracking number provided); if it is out of stock, we refund you instead. Price differences are charged or refunded as applicable.

Return Process

To start a return:

1. Fill in our return form or email help@anthorecommerce.com with your order number and the reason for the return. We reply within 2 business days with a return authorization and instructions.
2. Pack the item securely in its original packaging and include your order number inside the parcel.
3. Ship it to the address confirmed in your authorization. Our returns address is 1301 Evergreen Court, Highland Mills, NY 10930, United States.

Please do not send an item back without a return authorization: unauthorized parcels can be delayed or refused. Keep your shipping receipt and tracking number until the refund is issued.

If Something Arrives Wrong

Please inspect your order on delivery. If an item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at help@anthorecommerce.com with your order number and clear photos of the item and the packaging. We will offer, at your choice, a free replacement or a full refund including any shipping charges, and we will cover the cost of returning the item if we need it back. Reports made after 7 days are still reviewed, but it becomes harder to establish that the damage occurred in transit.

Product Warranty

We stand behind what we sell. If a product develops a manufacturing defect within 12 months of delivery, we will repair it, replace it or refund it — our choice, based on what solves the problem fastest. Wear and tear, accidents, misuse and modifications are excluded. This limited warranty is in addition to any rights you have under the law of your state, which may vary; nothing here reduces those rights. Warranty claims go to help@anthorecommerce.com.

Orders We Cannot Ship

Occasionally a product sells out or a shipment cannot be dispatched on time. When that happens we contact you before the promised ship date with a new date, or tell you that we cannot give one. The choice is yours: keep the order, switch to a comparable item, or cancel and receive a full refund within 7 business days. We never treat silence as consent to an indefinite delay.

EU Consumers: Statutory Rights

EU consumers: in addition to this policy, EU law gives you 14 days from delivery to cancel the contract for any reason. Notify us in writing within that period (our withdrawal form includes the model form under Directive 2011/83/EU), then send the goods back within 14 days; return postage is on us (we send a prepaid label with the authorization). We reimburse the full amount, including standard outbound shipping, within 14 days of receiving the goods or your proof of return. You also have a two-year legal guarantee against lack of conformity under Directive (EU) 2019/771, with a one-year presumption that any defect existed on delivery; this guarantee is independent of our commercial warranty and cannot be limited by it.

Need Help?

Our support team is here Monday to Friday, 9:00 AM – 6:00 PM, Eastern Time (ET): write to help@anthorecommerce.com or fill in the contact form. We answer within 2 business days. Postal address: Anthor, 1301 Evergreen Court, Highland Mills, NY 10930, United States.

Agreement to This Policy

Our Returns & Refunds Policy is presented before you enter payment details and is accepted when you complete your purchase. Please keep a copy for your records; the version in force on the date of your order applies to that order.

Last updated: October 15, 2026.