Información de contacto

Customer Service & Contact Details

Have a question about a product, an order, a return or anything else? This page lists every channel you can use to contact Anthor, our support hours and response times, and the legal details of the business behind the store.

1. Business Information

Anthor (anthorecommerce.com) is operated by Brian M Carroll, trading as ANTHOR E-COMMERCE, a limited liability company engaged in online retail of consumer electronics and tech accessories. EIN: 42-3148218. Business address: 1301 Evergreen Court, Highland Mills, NY 10930, United States. Payments are billed as ANTHORECOMMERCE.COM on your statement.

2. How to Reach Us

Choose whichever channel suits you: email help@anthorecommerce.com; the contact form linked in our footer; or the return form for returns, exchanges and cancellations. You can also write to us at Anthor, 1301 Evergreen Court, Highland Mills, NY 10930, United States. Quoting your order number lets us find your purchase immediately.

3. When We Are Available

We answer Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time (ET)). Expect a reply within 2 business days — often sooner. Automated order confirmations, shipping updates and tracking links go out around the clock.

4. Complaints

If something has gone wrong, tell us — we want the chance to fix it. Send a complaint to help@anthorecommerce.com with "Complaint" in the subject and your order number; we acknowledge it within 2 business days and aim to resolve it within 10 business days. If you remain dissatisfied, you may contact the consumer protection division of the New York Attorney General, the Federal Trade Commission (reportfraud.ftc.gov) or the consumer protection agency of your own state; EU consumers may contact their national consumer center.

5. Accessibility Assistance

We want everyone to be able to shop with us. If you have difficulty using any part of anthorecommerce.com because of a disability, contact us at help@anthorecommerce.com and we will help you complete your purchase or find the information you need, and use your feedback to improve the Site.

6. Product Safety in the EU

Product safety in the EU (Regulation (EU) 2023/988): contact help@anthorecommerce.com for any product safety matter, incident report or authority request concerning goods delivered in the European Union; we reply within 2 business days.

Contact details current as of October 15, 2026.