Contact information
Contact Information
We are here to help before, during and after your purchase. Below are all the ways to reach Anthorecommerce, our business details, and what to expect when you contact us.
1. Support Channels
- Email: help@anthorecommerce.com — best for order questions, returns and anything that needs a written record.
- Contact form: https://anthorecommerce.com/pages/contact — available from the footer of every page.
- Return form: https://anthorecommerce.com/pages/return-form — to start a return, exchange or cancellation.
- Mail: Anthorecommerce, 1301 Evergreen Ct, Highland Mills, NY 10930, United States
Please include your order number in every message so we can help faster.
2. Business Details
Anthorecommerce (anthorecommerce.com) is operated by Anthor E Commerce, a sole proprietorship engaged in online retail of consumer electronics. EIN: 42-3148218. Business address: 1301 Evergreen Ct, Highland Mills, NY 10930, United States. Payments are billed as ANTHORECOMMERCE.COM on your statement.
3. Formal Complaints
If something has gone wrong, tell us — we want the chance to fix it. Send a complaint to help@anthorecommerce.com with "Complaint" in the subject and your order number; we acknowledge it within 2 business days and aim to resolve it within 10 business days. If you remain dissatisfied, you may contact the consumer protection division of the New York Attorney General, the Federal Trade Commission (reportfraud.ftc.gov) or the consumer protection agency of your own state.
4. Support Hours and Response Times
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM, Eastern Time (ET), excluding U.S. federal holidays. Messages received outside these hours are answered on the next business day. We reply to emails and form submissions within 2 business days. Order and shipping notifications are sent automatically, 24/7.
5. Accessibility
Anthorecommerce is working to make its website usable by people of all abilities. If you encounter a barrier, tell us at help@anthorecommerce.com; we will assist you directly and look at how to fix the issue.
Contact details current as of September 18, 2026.