Refund policy

Returns & Refunds Policy

In accordance with applicable US Federal Trade Commission (FTC) regulations and the New York General Business Law (GBL) §§ 349–350.

1. Return Window

Anthor E Commerce offers a 90-calendar-day return window from the date you receive your order. You may return any eligible item within this period without needing to provide a reason, provided all return conditions below are met.

To initiate a return, please contact us through one of the following channels:

  • Email: help@anthorecommerce.com — include your full name, order number, and the item(s) you wish to return
  • Return form available at: anthorecommerce.com

2. How to Request a Return

  1. Contact our support team at help@anthorecommerce.com or via the return form at anthorecommerce.com, providing your order number and reason for return.
  2. Our team will review your request and respond within 1 to 3 business days with confirmation and return instructions.
  3. Once confirmed, securely repack the item(s) in their original packaging with all accessories, cables, and documentation included, and ship to the address provided by our team.
  4. After we receive and inspect the returned item(s), we will process your refund or exchange as outlined in Sections 4 and 5.

3. Return Conditions

Electronics (ring lights, studio lighting, and accessories):

  • Items must be unused and in their original, unassembled condition.
  • All original packaging must be intact and undamaged, including inner foam inserts and protective films.
  • All accessories must be included: power adapter, mounting clamp or stand, remote control (if applicable), USB cables, user manual, and any other items included in the original package.
  • Items must show no signs of use, including no scratches on LED panels or lenses, no scorch marks, and no evidence of assembly or installation.
  • Protective films and stickers on panels and screens must be intact.

All items:

  • The return request must be submitted within 90 calendar days of receiving the order.

Items not eligible for return:

  • Products that have been assembled, installed, or powered on for use.
  • Items with scratches, dents, or physical damage caused after delivery.
  • Products with missing accessories, cables, manuals, or original packaging components.
  • Items where protective films or stickers have been removed.
  • Customized or personalized items made to the customer's specifications.
  • Final sale or clearance items, clearly marked as such at the time of purchase.

4. Refunds

Once the returned item is received and inspected, Anthor E Commerce will process your refund within 14 calendar days of receiving the return.

Refunds will be issued to the original payment method used at checkout. Original outbound shipping costs will not be refunded in cases of voluntary returns, unless the entire order is returned due to a defect or error on our part. Please allow 3–10 additional business days for the refund to appear in your account, depending on your bank or payment provider.

5. Exchanges

If you would like to exchange an item for a different model or variant, please indicate this in your return request. Exchanges are subject to product availability. If the requested item is unavailable, a full refund will be issued instead.

6. Return Shipping Costs

  • Defective, damaged, or incorrect item: Anthor E Commerce covers all return shipping costs.
  • Voluntary return or exchange: Return shipping costs are the customer's responsibility. We recommend using a tracked shipping service.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at help@anthorecommerce.com within 48 hours of receiving the order. Include photos of both the product and the packaging.

Anthor E Commerce will arrange, at no additional cost, the shipment of a replacement or, if unavailable, a full refund including original shipping costs.

8. Product Warranty

All products sold through anthorecommerce.com are covered against manufacturing defects — including faulty LED panels, defective power adapters, non-functioning controls, and material failures — under applicable US federal and state consumer protection laws, including FTC standards on merchantability and the New York General Business Law §§ 349–350.

The warranty does not cover damage resulting from improper use, physical impact, liquid exposure, unauthorized modifications, or power surges.

9. Cancelled Orders or Out-of-Stock Products

If a product becomes unavailable after your order is confirmed, Anthor E Commerce will notify you by email, cancel the order, and issue a full refund within 14 calendar days via your original payment method.